All sales are final. We do not accept returns, refunds, or product exchanges for any reason, including change of mind, dissatisfaction with results, preference, or for shipping reasons such as incorrect mailing address, or claims of stolen packages. 

Hygiene and safety rules apply to beauty and personal-care products. Opened, used, or unsealed items cannot be returned. 

The only exception is products that arrive damaged or defective. Such cases are reviewed on a case-by-case basis by our customer service team. You must contact us at shop@trendingface.com within 5 days of delivery and provide clear photos of the damaged product(s) and the shipping package(s). If we determine the product was damaged in transit or defective upon arrival, we will, at our sole discretion, offer a store credit equal to the purchase price of the affected product(s), excluding taxes and shipping charges. 

Please contact shop@trendingface.com for assistance with any damaged-item claim. Failure to contact us before initiating a chargeback or payment dispute may affect our ability to assist and may be considered when we respond to any chargeback.